No Returns on Subscription Boxes

• Policy Overview:
  • Due to the curated and limited-edition nature of "The Lovely Box," we do not accept returns on any subscription boxes. All sales are final.
  • This policy ensures that all subscribers receive the same exclusive experience, and we maintain the integrity of our curated selections.

Damaged or Defective Items

• Policy:
  • If any item in your box arrives damaged or defective, please contact us within 7 days of receiving your box.
  • Steps to Follow:
    • Contact our customer service team at hello@allthelovely.co with your order number and a description of the issue.
    • Include photos of the damaged or defective item(s) and the packaging.
  • Resolution:
    • Once we verify the issue, we will offer one of the following resolutions:
      • A replacement of the damaged or defective item, if available.
      • A partial refund or store credit equivalent to the value of the damaged item.
    • In cases where a replacement is not available, we may offer a refund for the value of the specific item.

Subscription Cancellations

• Policy:
  • You may cancel your subscription at any time. However, cancellations must be made before the subscription cut-off date to avoid being charged for the upcoming box.
  • Timing:
    • Cancellations made after the subscription cut-off date will apply to the next subscription period, not the current one.
  • How to Cancel:
    • Log in to your account on our website and follow the cancellation instructions.
    • If you need assistance, please contact our customer service team at hello@allthelovely.co.